On Rope App
Privacy Policy
Effective date: October 23, 2026
On Rope helps rope-access and rescue professionals track logbook entries, profile details, certification information, and related work records. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We may collect information you provide directly, including:
- Account information such as your name, email address, password authentication details, and profile photo.
- Profile and certification information such as SPRAT or IRATA IDs, certification body, level, issue date, and expiration date.
- Logbook information such as dates, hours, locations, job details, technical details, supervisor contact details and signatures, work classifications, and entry status.
- Feedback or support messages you submit through the app.
Payment Information
How your subscription is billed depends on where you purchase it. On Rope does not receive or store full credit card numbers in either case.
- Web app: Payments and subscriptions purchased on the On Rope website are processed by Stripe. Stripe may provide us limited billing details, such as subscription status, customer ID, plan, checkout session ID, and payment-related status needed to provide account access.
- iOS app: Subscriptions purchased in the On Rope iOS app are processed by Apple through your Apple ID, not by Stripe. Apple handles your payment details and does not share them with On Rope. Apple provides us limited purchase information, such as the product purchased, transaction identifiers, and subscription status and expiration, so we can provide account access. iOS subscriptions are managed and canceled in your Apple ID subscription settings, and Apple's privacy policy applies to that billing.
How We Use Information
We use information to:
- Provide, maintain, and improve the On Rope app.
- Save and display your logbook, profile, certification, and map information.
- Send supervisor signature requests and record completed signatures.
- Manage account access, trials, subscriptions, and billing status.
- Respond to feedback and support requests.
- Protect the app from misuse, errors, and unauthorized access.
Location Information
If you enter job or work locations, the app may use those locations to show entries on a map. Location data is based on the information you enter into your logbook.
Sharing Information
We do not sell your personal information. We may share information with service providers that help operate the app, such as hosting, database, authentication, payment (Stripe for web purchases and Apple for iOS in-app purchases), email, and mapping services. We may also disclose information if required by law or to protect the app, users, or others.
Data Retention
We keep account and logbook information while your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and maintain business records.
Your Choices
You can update many account, profile, certification, and logbook details inside the app. You may contact us through the Feedback page to request help with account or data questions. You can request deletion of your account and associated app data from the Profile page or the public Delete Account page.
Account and Data Deletion
Verified deletion requests delete or de-identify app-owned account data, including profile details, certification records, logbook entries, uploaded profile photos, notification preferences, app session records, and billing access rows. We may retain limited records where required for legal, security, billing, fraud-prevention, dispute-resolution, or logbook integrity reasons, such as payment processor records held by Stripe or Apple, support correspondence, or audit and approval records attached to completed workflows. We aim to complete app data deletion within 30 days unless a longer retention period is required.
Security
We use reasonable safeguards to protect information, including encryption in transit for app traffic, but no internet service can guarantee perfect security. Please use a strong password and keep your login credentials private.
Changes
We may update this Privacy Policy as the app develops. If we make material changes, we will update the effective date and may provide additional notice in the app.
Contact
For privacy questions, use the Feedback page in On Rope or contact the On Rope team directly.