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Answers to common questions about logging hours, certifications, and billing. Can't find what you need? Send us a message and we'll get back to you.
Frequently asked questions
How do I log a job?
From your dashboard, tap "Create new entry" and fill in the date, hours, location, and category. You can attach a photo and add technical details too.
How does level tracking work?
On Rope totals your logged hours by category and shows how many more you need to reach your next IRATA or SPRAT level, based on the hours requirements for your certification.
How do I get a supervisor to sign off on a job?
Open a logbook entry and send a signature request. Your supervisor gets a link where they can review the job and sign from their phone — no account required on their end.
Can I export my logbook?
Yes. From the Logbook page you can export your full history as a CSV or Excel file at any time.
How do I change or cancel my subscription?
Manage your plan from the subscribe page in your account. Changes take effect based on your current billing cycle.
Is my data private?
Yes — see our Privacy Policy for details on what we collect and how it's used. You can request account and data deletion at any time.
Still need help?
Report a bug, request a feature, or ask a question and we'll follow up by email.